Please try the following steps below
■Clear the browser cache and delete cookies
Cached files and / or cookies in your browser may be corrupted. Please try clearing the browser cache and cookies.
For how to clear cached files and cookies, please refer to [ How do I clear temporary internet (cached) files and cookies ].
Additionally, if you encounter other issues such as not being able to view products in your browser properly, products not appearing in your Library, or "This product is for PC only" messages, please try clearing your cache and cookies.
■Reset comipo Play settings to default
Click the [Reset all settings to defaults] button under [Settings], then try restarting your browser.
* This process will not delete any of your purchases.
Error Examples:
-Connection error
-Unexpected error
○On Windows
ENG_____PC.png
ENG______PC.png
○On Android, iOS
ENG________.png
ENG_________.png
■Update your browser
Try updating your browser to the latest version.
■Disable browser add-ons
Try disabling any browser add-ons you have installed (i.e. adblock).
■Reinstall your current browser
Try reinstalling your current browser, as it has been found to sometimes fix the issue.