Depending on your payment method, the timing of your points being returned may differ in the event of a failed transaction.
[For convenience store prepayment]
*Only available to domestic customers located in Japan.
Your points will be returned three days (72 hours) after your order is processed.
e.g.
If you placed an order with a convenience store payment on January 20, 2020, at 20:00, the payment deadline is January 22, 2020, at 23:59.
If your payment is not completed by the deadline, the points will be returned on January 23, 2020, at 20:00.
[For other payment methods]
If the purchase was not completed before the deadline, or if the transaction failed and your points were lost, it may take approximately 30 minutes to 3 hours for your points to be automatically restored.