If you are unable to log in or have forgotten your Login ID/Password, please follow the steps below.
*Your Login ID will be displayed in the link provided in the email
*Please try with all email addresses you might have used for registration.
*If you do not receive an email, please refer to [I have a problem receiving emails from comipo].
[How to Reset your Password]
1. Go to [Reset Password].
2. Enter your email address into the "Registered email address" field and click "Send".
3. Check for an email with the subject line "[comipo] Reset your password" from "support@vivionid.com" to your entered email.
*If you do not receive the email, please refer to [I have a problem receiving the password reset email from comipo].
-If the email address is registered with comipo:
You will receive an email guiding you to click the URL to reset your password and check your Login ID. Please proceed to step 4.
-If the email address is not registered with comipo:
You will receive an email stating that we could not confirm your registration with the information you provided. Please return to step 2 and try a different email address.
4. Click the URL in the email.
5. Your Login ID will be displayed. If you remember your password, please log in from [Login].
6. If you have forgotten your password, set a new password that is "8 to 20 characters long, including at least one uppercase/lowercase letter and one number" from the same page. Once complete, please try to log in from [Login].